This Refund Policy explains the rules applicable to refund requests for subscriptions and other paid features in ResetDay (the "Service" or "Services").
This Refund Policy forms part of the Terms of Use and applies together with the Subscription Terms and Privacy Policy.
The Service provides digital wellness tools, personalized plans, psychological exercises, tracking features, and premium content on a subscription basis. Because the Services consist of digital content and functionality that become available immediately upon purchase or activation, refunds are limited and are granted only as set out in this Policy, unless otherwise required by applicable law.
1. Refund Requests
To request a refund, please contact us at support@resetday.io
A refund request should include:
- Your account email address
- Transaction date and amount
- Order/reference number (if available)
- Reason for the request
We may request additional information to verify the transaction and assess eligibility.
Unless required by applicable law, we generally do not provide refunds for:
- Failure to cancel the subscription before the renewal date
- Partial use of a billing period
- Unused time within an active subscription period
- Change of mind after accessing or using the Service
- Non-use or inactivity of the account
- Deletion of the app or account
- Dissatisfaction with the Service after it has been accessed
- Suspension or termination due to violation of our Terms of Use or other policies
2. Subscriptions
Subscription fees are charged in advance for the selected billing period.
Cancellation of a subscription stops future renewals but does not automatically entitle you to a refund for the current billing period, except where required by law or expressly approved by us on a case-by-case basis.
3. One-Time Purchases and Additional Features
If we offer one-time purchases, lifetime access, or additional paid features (e.g., premium modules or add-ons), they are generally non-refundable once purchased and accessed, unless otherwise stated at the time of purchase or required by law.
4. Service Delivery and Access
The Service is considered delivered as soon as you gain access to premium features (personalized plans, advanced tools, insights, etc.). Any use of these features, even partial, may disqualify the purchase from a refund.
We maintain records of subscription status, access logs, and usage to verify refund eligibility.
5. Chargebacks and Payment Disputes
You agree not to initiate chargebacks or payment disputes in bad faith or to avoid payment for services that have already been provided.
If a chargeback is filed, we may suspend your Account during the review process. We reserve the right to deny refunds in cases of suspected fraud, abuse, or misuse of the refund process.
6. Refund Method and Timing
If a refund is approved, it will be issued to the original payment method used for the transaction. Processing time depends on your payment provider (bank, card issuer, Apple, Google, etc.) and may take up to 10 business days or longer.
We will process approved refunds without undue delay, and always within the timeframe required by applicable law.
7. Exceptional Cases
We may, at our sole discretion and without creating any obligation or precedent, grant a refund, credit, or other resolution in special circumstances (e.g., technical errors on our side or specific legal requirements).
8. Mandatory Consumer Rights
Nothing in this Refund Policy limits or excludes any non-waivable rights or remedies you may have under applicable consumer protection laws. Where local law provides a statutory right of withdrawal or refund, that law will prevail to the extent required.
If a change to this Refund Policy materially affects your rights or payment obligations, we will provide notice and obtain consent where required by applicable law or app marketplace rules
9. Contact Us
If you have any questions about this Refund Policy or wish to submit a refund request, please contact us at: support@resetday.io
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8 The Green, STE A
Dover, DE 19901, USA